Refund Policy

1. Overview

At Khoglorexelol, we want you to be satisfied. This Refund Policy outlines the terms and conditions for returns and refunds of Herbovira products supplied after a confirmed purchase arrangement.

Submitting a request through our website does not itself create a purchase contract. If a purchase is confirmed, this policy applies to that transaction.

2. Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive.

2.1 Withdrawal Period

The withdrawal period expires 14 days from the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the goods.

2.2 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can contact us at:

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

2.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including the costs of standard delivery (if any), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

2.4 Returning the Goods After Withdrawal

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.

Unless we agree otherwise, you are responsible for the direct cost of returning the goods.

2.5 Exceptions to the Right of Withdrawal

The right of withdrawal may not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (such as certain food supplements), to the extent permitted by applicable law.

3. Return Conditions

3.1 Eligible Products

Products eligible for return must meet the following conditions:

• Returned within 30 days of delivery (or 14 days for EU right of withdrawal)
• Unopened and in original, sealed packaging
• In the same condition as when received
• Accompanied by proof of purchase (order confirmation or receipt)

3.2 Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Products that have been opened, unsealed, or used
• Products with damaged packaging due to customer handling
• Products past their expiration date

4. Return Process

4.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service at contact@khoglorexelol.world within the return period
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Pack the product securely in its original packaging
5. Ship the product to the address provided

4.2 Return Shipping

You are responsible for the cost of return shipping unless:

• The product was damaged during delivery
• The wrong product was sent
• The product was defective

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

5. Refund Process

5.1 Inspection

Once we receive your returned product, we will inspect it to ensure it meets our return conditions. This process typically takes 3-5 business days.

5.2 Refund Approval

If your return is approved, we will initiate a refund to your original payment method. You will receive an email confirmation once the refund has been processed.

5.3 Refund Timing

Refunds will be processed within 14 days of the relevant trigger under applicable law (for example, for a withdrawal, within 14 days from being informed of your decision, subject to our right to withhold reimbursement until we receive the goods back or proof of return). The time it takes for the refund to appear in your account depends on your payment provider:

• Credit/Debit cards: 5-10 business days
• PayPal: 3-5 business days
• Bank transfer: 5-7 business days

5.4 Refund Amount

You will receive a full refund of the product price. Original shipping costs are refundable only if the return is due to our error or a defective product. Return shipping costs are non-refundable unless we are at fault.

For consumers exercising the statutory right of withdrawal, we reimburse the standard delivery costs (if any) as described above. If you chose a more expensive delivery method than the least expensive standard delivery offered by us, we do not reimburse the additional costs, to the extent permitted by applicable law.

6. Damaged or Defective Products

6.1 Damaged During Shipping

If your product arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged product and packaging
• A description of the damage

We will arrange for a replacement or full refund, including shipping costs.

6.2 Defective Products

If you believe your product is defective, please contact us with details and photos. We will investigate and provide a replacement or refund as appropriate.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

8. Order Cancellations

If you have a confirmed purchase and wish to cancel before shipment is arranged, contact us as soon as possible. If shipment has already been arranged, the standard return process applies.

9. Partial Refunds

Partial refunds may be granted in certain situations:

• Products returned outside the 30-day window but within 45 days
• Products with minor packaging damage but sealed contents
• Other situations at our discretion

10. Contact Information

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET. We aim to respond to all inquiries within 24-48 business hours.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.

This policy does not affect any mandatory rights you may have under applicable consumer protection laws.